FAQ - Myss Tic Escape Room

FAQ

Frequently Asked Questions

Safety

Can I store my personal belongings?


Belongings can be placed securely away within the reception area. Please do not bring excess personal belongings. No phone, keys or any other items can be taken inside the games. Sorry, no filming or photography within the games. No liquids can be taken into the games. Please remember to collect all your personal belongings on exiting.




What are you doing to stop the spread of CoVid-19?


At Myss Tic Rooms, we understand your concerns and are taking precautions to protect you and our staff. We are dedicated to ensuring your health and safety as a priority. As the Coronavirus (COVID-19) continues to impact our communities, we are committed to providing a clean environment as you enjoy your experience. We are following all the latest guidelines from the World Health Organization and the Center for Disease Control on best practices for staying healthy. 1. All games will keep being private (as usual). That means that only you and your group will be in the room. We will also coordinate the arrival times so you never have to be in the same space with other groups. 2. Players and staff are required to wear face masks and staff will maintain social distancing from your group. There will also be hand sanitizer available at all times. 3. We are allotting more time in between games to allow our game masters to thoroughly clean the room. The room will be sprayed with EPA List N disinfectant that meets the EPA Viral Emerging Pathogen Policy. The hard-touch surfaces will be manually scrubbed with disinfectant. 4. All players will receive a wellness check at their arrival. This includes a temperature check and a questionare. All players that are not feeling well or do not pass the wellness check will be kindly asked to go home and their game will be rescheduled. We care about you. If you have any other question or concern, let us know! We are doing everything we can to ensure you can have a great experience with us!




Will there be others in the room with us?


Your game will be private regardless of how many people you book for. There are no actors in the rooms either.




What if I have a reservation but there is another lockdown?


In the event that there is another lockdown, we will provide you with a code to reschedule your game when the lockdown is lifted.





Booking

How many people can play?


In our rooms we allow 2-8 players per game, but if you have a larger group you can contact us. You will never play with strangers, so you will have to put together your group of friends, family or colleagues in order to play.




How long before my scheduled time do I need to arrive?


In order to assure that our guests have the best experience possible, we ask that you arrive 15 minutes prior to your room booking start.




What happens if I am late?


We do not offer refunds if someone is late. We ask you to be there 10-15mi early. Please plan ahead in order to be there on time.




Can I cancel my reservation?


We do not offer refunds, but you can reschedule online up to 48 hours before the game




How long does the event last?


The complete experience lasts for aproximately an hour and a half.




Can children play?


We do not allow for children under 14 years to participate in the Games and if they are under 16 they have to be accompanied by an adult.




Do you allow walk-ins?


Due to our immersivness of our room we cannot take walk-ins. Sessions in our escape rooms are highly sought-after, and the most popular dates fill up fast. You can check the availability of each escape room and book online. Alternatively, call our office or email your enquiry to hello@myssticescaperooms.com.




Are the games private?


YES! We ONLY offer private games. We want to give you and your group a unique experience, and we know playing with people you don't know can sometimes ruin the fun. And also... Whou would want to be locked up in a room with a stranger?




I want to know your pricing.


You can check our pricing HERE





General

What can I find in your rooms?


Our Rooms are a type of live-action games in which you are set in a room with your group and have to use elements of the room to solve a series of puzzles and clues in order to fulfill the mission or the story of the room within a set time limit.




Are the rooms scary?


Our rooms can be creepy or mysterious but they are not meant to be scary. They are, however very realistic and seek to immerse the player in the game. There are no jump scares or actors in the rooms.




Do I need to wear anything special?


Comfy clothing is advised but not imposed. You will need to move comfortably and our rooms have real sand so high heels and flip flops might not be the best option. If you need reading glasses, you should bring them with you.




I have more questions, where can I contact you?


Please, do not hesitate to contact us HERE.




Are there toilets on site?


Yes. We recommend going before you play! Once the door has locked behind you, you’re in for the duration. And may never come out at all… Nah, obviously we’ll let you out if you need us to. But you don’t want to spoil the game!




Is it wheelchair accessible?


We are proud to say that we are! However our rooms are not big enough for multiple wheelchairs, only one at a time. Please, contact us prior the game to make the necessary arrengments.




Are photos and videos allowed inside the escape room?


We do not allow photos or videos to be taken inside the rooms to ensure future players will not have any of the exciting twists or puzzles to maximize the experience. We do allow one photo opportunity at the end of your game to remember your experience. A Game Master will offer to take a photo for you.




What is an escape room?


Escape rooms combines lateral thinking with creative problem solving to create an experience that will have the whole family involved. A short introduction before the game will reveal your goal and backstory for the game. You have 60-minutes to work together inorder to solve the rooms many puzzles which can include physical locks, buttons, keys, riddles, and mechanical puzzles.




What if we need clues?


Both of our rooms have immersive clueing systems that previde clear, tangible hints to help you and your group to put the peices together. Game Masters will be continuously observing your game and will provide hints when you need them; either to stear you onto the right track or when your group has determined it's time to ask for one. Everyone needs a little help sometimes, in fact most players need clues and we do not judge for asking for one.




What if we don't escape


Unfortunately, it happens and due booking schedules we wont be able to provide you with extra time. Once your 60-minutes are up the Game Master will enter the room and answer any questions you may have.





Vouchers and Promos

Are you currently on Groupon?


We currently do not offer any Groupons or discounts. We will offer discounts on our social media occasionally, so follow today to stay up-to-date.




How do I purchase a Gift Card?


Our rooms are private with a pricing scale dependent on day and number of players. when selecting a gift card on our bookings or tickets tab, you will be asked to select the type of gift card. Make sure you select the correct group size since this will determine the value amount for the gift card.




How do I redeem a gift card/voucher?


To redeem a gift card or voucher, you will progress through booking a room until you get to the part where you are asked to checkout as either a guest or sign into an existing customer account. During this stage, you will see a dialogue to the right (for desktop) to enter in a promo code or gift voucher, which you can do now. You may also call ahead and have us check to make sure the voucher is still valid and assist you in using it to reserve a game.




What if I use a gift card but need to cancel my game?


We can refund the amount to the gift card or offer to reschedule your reservation for a time that would work for you.